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Home > Help Desk > Selling - Issuing a Refund
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Selling - Issuing a Refund

Issuing a Refund to a Buyer

When a seller lists an item on Half.com, and a buyer purchases that item, both members are expected to honor that purchase. In accordance, the seller may not refuse to accept payment for an item at the end of a successful sale.

Sellers are expected to perform in a manner that results in a consistent high level of buyer satisfaction. If a seller's interactions with the Half.com community create unacceptable levels of buyer dissatisfaction, that seller has violated this policy.As a Half.com seller, it is important that your inventory is kept up-to-date.

The following are some exceptions to the cancellation policy on Half.com:


The buyer and seller mutually agree to cancel a sale. If this happens, a refund must be issued within 72 hours of the sale date. 

Half.com Customer Support requests that the seller cancel the sale.

Buyer has purchased item despite seller limitations such as no P.O. boxes or buyer wants purchase sent outside the United States.

The maximum refund for any item is the original item price (including shipping charged) plus return shipping.

When refunding to a buyer, put the total amount you wish the buyer to receive into the refund page. Half.com will calculate how much commission you paid and deduct it from the amount you are refunding the seller. The difference will be debited from your seller's account.

When issuing a refund, Half.com requires that you select a reason. This reason is not disclosed to the buyer.

You should include a brief explanation for the refund in the message to the buyer. When you have submitted your refund an email will be sent to the buyer with your message included.

Refunds are noted as a part of the original transaction. You may view the full transaction details in the 'Sales' section of 'My Account'.

If you meet the conditions above, follow these steps to issue a refund:

  1. Click the "my account" link at the top of most Half.com pages. You may be asked to sign in.

  2. Click the "Sales" link under the "Selling" heading on the left side of the page.

  3. Click the transaction number. If the transaction doesn't show on your page, use the drop-down menu to find past transactions.

  4. Click the "Issue Refund" button.

  5. Enter the refund details, and click the "Issue Refund" button.

To issue a full refund, we recommend that you enter the amount that the buyer paid for the item, not the amount that you were paid for the item. Half.com will automatically deduct your commission and shipping reimbursement.