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 Half.com Policies - Seller Non-Performance

Seller Non-Performance/Order Cancellation Policy

When a seller lists an item on Half.com, and a buyer purchases that item, the seller and buyer have entered into a contract. Both members are expected to honor that contract. In accordance with that contract, the seller may not:

Half.com's policy on Seller Non-Performance focuses on the contract between Seller and Buyer in any transaction, and the importance of buyer satisfaction resulting from fulfillment of that contract. Sellers are expected to perform in a manner that results in a consistently high level of buyer satisfaction. If a seller's interactions with the Half.com community create unacceptable levels of buyer dissatisfaction, that seller has violated the Seller Non-Performance policy.

Violations of this policy by a Seller may result in a range of actions, including:

Under what circumstances may I cancel an order?

As a Half.com seller, it is important that your inventory is kept up-to-date. However, under the following conditions, it is permitted to cancel a sale:

Click here to see instructions and details about cancelling a sale.

A buyer who believes that a seller has not honored a contract should read Half.com's Buyer Protection Policy to understand what remedies are available to the buyer.