Half.com Policies - Seller Non-Performance

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• Seller Non-Performance/Order Cancellation Policy
• Under what circumstances may I cancel an order?

Seller Non-Performance/Order Cancellation Policy

When a seller lists an item on Half.com, and a buyer purchases that item, the seller and buyer have entered into a contract. Both members are expected to honor that contract. In accordance with that contract, the seller may not:

	Fail to deliver an item for which payment was accepted.
	Significantly misrepresent an item by not meeting the quality rating and item description outlined in the listing.
	Refuse to accept payment for an item at the end of a successful sale.

Half.com's policy on Seller Non-Performance focuses on the contract between Seller and Buyer in any transaction, and the importance of buyer satisfaction resulting from fulfillment of that contract. Sellers are expected to perform in a manner that results in a consistently high level of buyer satisfaction. If a seller's interactions with the Half.com community create unacceptable levels of buyer dissatisfaction, that seller has violated the Seller Non-Performance policy.

Violations of this policy by a Seller may result in a range of actions, including:

	Listing cancellation
	Limits on account privileges
	Account suspension
	Account Balance Adjustments
	Loss of PowerSeller/Partner status
	Referral to Law Enforcement

Under what circumstances may I cancel an order?

As a Half.com seller, it is important that your inventory is kept up-to-date. However, under the following conditions, it is permitted to cancel a sale:

	The buyer and seller mutually agree to cancel a sale. If this happens, a refund must be issued within 72 hours of the sale date.
	Half.com Customer Support requests that the seller cancel the sale.
	Buyer has purchased item despite seller limitations such as no P.O. boxes or buyer wants purchase sent outside the United States.

Click here to see instructions and details about cancelling a sale.

A buyer who believes that a seller has not honored a contract should read Half.com's Buyer Protection Policy to understand what remedies are available to the buyer.