|  |  Half.com Policies - Quality Rating
How do I rate the quality of my items?
Correctly assessing and representing the quality of an item is extremely important. Half.com buyers will be making purchase decisions based on quality ratings. After the sale, they will be rating their experience with each seller based in part on the accuracy of the quality ratings.
You are responsible for accurately rating the condition of each item you list at Half.com. To ensure a high seller rating as well as buyer satisfaction, you must rate the condition of listed items fairly and honestly, according to the item rating guidelines we provide. Half.com reserves the right to make its own evaluation of an item's quality as well as its own judgment regarding the accuracy of the seller's rating of the item in the event that a buyer makes a complaint about an item. If Half.com determines that the seller had misrepresented the item's quality according to the quality rating guidelines we provide, Half.com will refund the purchase to the buyer, deduct the sale from the sellers account, and return the item to the seller at the seller's expense. The following are guidelines to be used by sellers to rate their items:
Item Quality - Books
Brand New - New, unread, unused and in perfect condition with no missing or damaged pages. Like New - Shiny, undamaged cover, dust jacket included for hard covers, no missing pages, all pages undamaged (no creases or tears), no underlining/highlighting of text, no damage to binding, no writing in margins (Is or could easily be mistaken for brand new) Very Good - Doesn't look brand new but has no easily noticeable damage to the cover, dust jacket included for hard covers, no missing pages, all pages undamaged (no creases or tears), no underlining/highlighting of text, no writing in margins, very minimal identifying marks inside cover, very minimal wear and tear (You would give it to a good friend as a gift) Good - Very minimal damage to the cover (no holes or tears, only minimal scuff marks), dust jacket not necessarily included, minimal wear to binding, majority of pages undamaged (minimal creases or tears), minimal pencil underlining of text, no highlighting of text, no writing in margins, no missing pages (You would use it yourself, but wouldn't necessarily give it as a gift)
Acceptable - Some damage to the cover but integrity still intact, binding slightly damaged but integrity still intact, possible writing in margins, possible underlining and highlighting of text, no missing pages (Item beaten up a bit but it works) Unacceptable - We won't sell it! Major damage (holes and/or tears) to a significant number of pages and/or to cover, missing or stained pages, book cover is missing, book is not readable.
Item Quality - Textbooks
Brand New - New, unread, unused and in perfect condition with no missing or damaged pages. No highlighting or writing on any pages or the cover. Like New - Shiny, undamaged cover, all pages undamaged (no creased, torn, or missing pages), no writing/highlighting, no damage to binding (is or could easily be mistaken for brand new). Very Good - Doesn't look brand new but has no easily noticeable damage to the cover, all pages undamaged (no creased, torn, or missing pages), minimal underlining/highlighting of text, minimal identifying marks in margins or inside cover, very minimal wear and tear. Good - Very minimal damage to the cover such as scuff marks or slightly bent corners, minimal wear to binding, majority of pages undamaged (minimal creases or tears), some pencil writing or highlighting of text (on less than 10% of the book?s pages), no missing pages (you would use it yourself, but wouldn't necessarily give it as a gift). Acceptable - Some damage to the cover such as scuff marks, stickers, or bent corners, some wear to binding (but integrity still intact), some pencil writing or highlighting of text (on less than 20% of the book?s pages), no missing pages (book is beaten up a bit, but it works).
Tattered and Torn - We won't sell it! Major damage (holes and/or tears) to a significant number of pages and/or to the cover, missing or stained pages, excessive highlighting, damage from water or other liquids, binding is broken, book cover is missing, book is not readable.
Item Quality - Music, Movies, Video Games
Brand New - Item that have never been opened or removed from the manufacturers sealing. Items must be in original shrinkwrap. Like New - Item still in shrink wrap or looks as if it was just taken out of shrink wrap, no wear and tear, all facets of product flawless and intact. Very Good - No damage at all to jewel case or item cover (no scuff marks, no scratching, no cracks or holes), cover art and liner notes included, VHS and DVD box included, video game instructions and box included, teeth of disk holder undamaged, minimal wear and tear to exterior of item, no skipping on CD/DVD, no fuzzy/snowy frames on VHS tape. Good - Minor damage to jewel case (scuffs or cracks) or item cover (scuff marks, scratching, or cracks), cover art and liner notes included for a CD, VHS and DVD box included, video game instructions included, no skipping on CD/DVD, no fuzzy/snowy frames on VHS tape. Acceptable - Tear or hole in VHS/DVD box, video game instructions and box not included. Unacceptable - We will not sell it. No jewel box for CD, no box sleeve for VHS/DVD, skipping and fuzziness, item is not useable. Half.com only allows the sale of Region 1 DVDs.All imported DVDs will be removed. Region 0 dvds will be permitted, provided that they are not imports. Any Region 0 DVD listed which does not contain a statement of its origin will be removed. Half.com does not allow the sale of promotional music items. All music items that have promotional markings such as promotional labeling, saw cuts, drill holes, punched and crossed UPCs are considered to be of unacceptable condition. Half.com recognizes that some Imported CDs are distributed from the original manufacturer not in shrink wrap. These may be listed with Brand New or Like New quality rating provided this is stated in the seller comments. Domestic music CDs not in shrink-wrap and Imported CDs without the disclaimer will be removed.
Item Quality - Game Systems
Brand New - Items still in original packaging and has all manuals documentation, and OEM software (where applicable). No wear or tear and all facets of products flawless and in tact. Item is still under warranty. Like New - Item still in original package OR looks as if it was just taken out of original package. Has all manuals, documentation, and OEM software. No wear, tear, all facets of product flawless and in tact. Very Good - No damage to product, still in working condition, may show signs of light use. May not have original package but does have accompanying manuals. Good - Shows some signs of use, but still in functioning condition. May have original packaging and manuals. Acceptable - Shows considerable use, but still works. May have original packaging or manuals. Unacceptable - You can't sell it! Product no longer works or functions as intended.
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Gift Certificates 
