Half.com
 
My Account Wish List Sell My Stuff Help eBay Home Sign in/out
Home Books Textbooks Music Movies Games
Search
Home > Help Desk > Half.com Policies - Quality Rating
Half.com Help
Help Desk

Policies

 Half.com Policies - Quality Rating

How do I rate the quality of my items?

Correctly assessing and representing the quality of an item is important because Half.com buyers make their purchase decisions based on quality ratings. After the sale, they rate their experience with the seller based in part on the accuracy of the quality ratings.

You are responsible for accurately rating the condition of each item you list at Half.com. To keep seller ratings and buyer satisfaction high, rate the condition of items fairly and honestly, using the item rating guidelines we provide. Half.com reserves the right to make its own evaluation of an item's quality and its own judgment about the accuracy of a seller's rating of the item if a buyer makes a complaint. If Half.com determines that the seller misrepresented the item's quality (according to the quality rating guidelines we provide), Half.com will refund the purchase to the buyer, deduct the sale from the sellers account, and return the item to the seller at the seller's expense. The following guidelines are to be used by sellers to rate their items.

Item Quality - Books

  • Brand New

    • Never read or used

    • In perfect, mint, undamaged condition

    • Publisher’s remainder marks are acceptable

  • Like New

    • Used but still in perfect mint condition inside and out

  • Very Good

    • Appears new from the outside with minimal marking inside

    • Books with these marks:

      • Autographs

      • Name of previous owner

      • Underlining on 10% of pages or less

      • Highlighting on 10% of pages or less

      • Institutional ID stamps and library checkout card pockets

  • Good

    • Books with minimal damage

      • Scuffed covers and missing dust jackets

      • Cover can't be creased, torn or have holes

    • Minimal crease or tears to majority of the pages

      • No missing pages

  • Acceptable

    • Books with damage

      • Creased, torn, or holes in the cover

      • Books with damaged spines

      • Books with more than 10% of pages highlighted or underlined

    • Books that have been modified for library circulation

      • Mylar covers

      • Attached dust jackets

      • Embossed covers or numbered book spines

  • Unacceptable - The following items cannot be sold on Half.com:

    • Books without covers

    • Books with missing pages

    • Books with stains or water damage

    • Books that have been refurbished

Item Quality - Textbooks

  • Brand New

    • Never read or used

    • In perfect, mint, undamaged condition

    • Publisher’s remainder marks are acceptable

    • All access codes for the book and the companion CD need to be valid for the buyer of the book

  •  Like New

    • Used but still in perfect mint condition inside and out

    • Access codes for the book and the companion CD can be expired or no longer valid for the buyer of the book

      • CD doesn't need to be sealed

      • CD can't be scratched

  •  Very Good

    • Companion CD must still be included if the book came with one

    • Books that still appear new from the outside with minimal marking inside

      • Name of previous owner

      • Underlining of 10% of pages or less

      • Highlighting of 10% of pages or less

      • Institutional ID stamps and library checkout card pockets

  • Good

    • If the book originally came with a companion CD it may be missing

      • Seller needs to note the missing CD in the listing

    • Books with minimal damage

      • Scuffed covers, bent corners, and missing dust jackets

      • The cover can't be creased, torn or have holes

      • Minimal creases or tears to majority of the pages

      • No missing pages

  • Acceptable

    • Books with damage

      • Creased, torn, or holes in the cover

      • Books with damaged spines

      • Books with more than 10% of pages highlighted or underlined

    • Books that have been refurbished

    • Books that have been modified for library circulation

      • Mylar covers

      • Attached dust jackets

      • Embossed covers or numbered book spines

  • Unacceptable - The following items cannot be sold on Half.com:

    • Stained books and books with water damage

    • Books without covers

      • Includes books that have been placed into a three-ring binder

    • Textbook reproductions

      • Electronic copies or other downloadable editions

    • Alternate editions

      • Teachers' editions

      • International editions

      • Support material such as test banks

      • Solution manuals should be listed separately by their unique ISBN number

Item Quality - Music, Movies, Video Games

  • Brand New

    • Items must still be in manufacturer's seal

    • Opened items can't be listed in this category even if they were never used

  • Like New

    • Opened and used items that still appear brand new

    • Must include all boxes, instructions, and artwork from manufacturer

  • Very Good

    • Cases and boxes can show wear (scuffs, cracks, scratches)

    • DVD, CD, game disc, or game cartridge can't be scratched or scuffed

    • Items must include all boxes, instructions, and artwork from manufacturer

  • Good

    • Item can be missing only one of the following items:

      • Media box or sleeve

      • Artwork

      • Instructions

    • DVD, CD, game disc, or game cartridge can be lightly scratched or scuffed

      • The media item must work without the need of repair or resurfacing

      • Skipping CDs, DVDs, and game discs can't be sold

      • Fuzzy or snowy VHS tapes can't be sold

      • Games that don't load or play can't be sold

  • Acceptable

    • Media items in generic cases

    • Items missing more than one of the following:

      • Media box or sleeve

      • Art work

      • Instructions

    • DVD, CD, game disc, or game cartridge can be lightly scratched or scuffed

      • Media item must work without the need of repair or resurfacing

      • Skipping CDs, DVDs, and game discs can't be sold

      • Fuzzy or snowy VHS tapes can't be sold

      • Games that don't load or play can't be sold

  • Unacceptable - The following items cannot be sold on Half.com:

    • CDs and DVDs that skip, jump, freeze, or otherwise don't function properly

    • Games that skip, jump, freeze, or otherwise don’t function properly Imported DVDs (U.S. region 1 DVDs may be sold)

    • Region-free DVDs manufactured outside the United States

    • Promotional music

    • CD jewel cases with promotion marks (saw cuts, punch-outs, drill holes, UPC strikes)