Deleting Cookies and Clearing Cache

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• FOR MACINTOSH:
• Safari
• AOL
• Firefox
• FOR WINDOWS:
• Internet Explorer 6
• Internet Explorer 7
• AOL
• Firefox

FOR MACINTOSH:

Safari

• Click the "Safari" menu

• Select Empty Cache

• Click Empty

• Click the "Edit" menu

• Click Preferences

• Click Security

• Click Show Cookies

• Click Remove All

• Click Done

• Restart Safari

AOL

• Click My AOL at the top of the web browser

• Select Preferences

• Click the WWW icon on the left hand side

• On the right hand side, click Empty Cache Now

• Click the Advanced Settings button on the right. A new window will open for editing Advanced Settings.

• To the left under Receiving, click Cookies

• Highlight all cookies and press the Delete key on your keyboard

• Restart AOL

Firefox

• Click the Firefox menu

• Select Preferences

• Click the "Advanced" icon

• Click the Network tab

• In the 'Offline Storage' or 'Cache' section, click "Clear Now"

• Click the "Privacy" icon

• In the Cookies section, click "Show Cookies"

• Click "Remove all cookies"

• Click the "OK" buttons to close the 'Cookies' and 'Preferences' boxes

• Restart Firefox

FOR WINDOWS:

Internet Explorer 6

• Click on the Tools menu, then Internet Options.

• Under the option "Temporary Internet Files" are three buttons, "Delete Cookies..." "Delete Files..." and "Settings..."

• Click "Delete Files". Click OK to clear the browser's cache. This may take a few moments.

• Click "Delete Cookies". Click OK to clear your browser's cookies.

• Click OK to close the Internet Options window.

• Restart Internet Explorer

Internet Explorer 7

• In Internet Explorer, click the "Tools" option at the top

• Choose "Internet Options" from the menu that comes down

• In the box that comes up, click the "Delete" button under the browsing history area

• In the new box that appears, click the "Delete Files" and "Delete Cookies" buttons

• Click the "Close" button to close that window

• Click the "Ok" button to close the Internet Options window

• Restart Internet Explorer

AOL

• From the AOL Login screen, click the Settings menu, then click Preferences.

• Under Organization, on the right side of Preferences, click on "Internet Properties (WWW)".

• The "AOL Internet Properties" window will open. Under the option "Temporary Internet Files" are two buttons, "Delete Files..." and "Settings..."

• Click on Delete Files. Click OK to clear the browser's cache. This may take a few moments.

• Click on the Settings button. The Settings window will popup. There are three buttons in the bottom half of this window: "Move Folder...", "View Files...", and "View Objects...". Click on View Files.

• The "Temporary Internet Files" window will pop open. Go to Edit and choose "Select All" to highlight all the cookies.

• Hit the Delete button on the keyboard. Click "Yes" to confirm you want to delete the Cookies.

• Close the Temporary Internet Files window.

• Click OK to close the Settings popup.

• Click OK to close AOL Internet Properties.

• Close Preferences to return to the AOL Login screen.

• Login to AOL and please try our site again!

Firefox

• In Firefox, click on "Tools" on the top menu bar

• Click the "Clear private data" option

• Make sure the "Cache" and "Cookies" options are check marked

• Click the "Clear private data now" button

• Restart Firefox