Deleting Cookies and Clearing Cache
Click My AOL at the top of the web browser
Click the WWW icon on the left hand side
On the right hand side, click Empty Cache Now
Click the Advanced Settings button on the right. A new window will open for editing Advanced Settings.
To the left under Receiving, click Cookies
Highlight all cookies and press the Delete key on your keyboard
Click the "Advanced" icon
In the 'Offline Storage' or 'Cache' section, click "Clear Now"
In the Cookies section, click "Show Cookies"
Click "Remove all cookies"
Click the "OK" buttons to close the 'Cookies' and 'Preferences' boxes
Internet Explorer 6
Click on the Tools menu, then Internet Options.
Under the option "Temporary Internet Files" are three buttons, "Delete Cookies..." "Delete Files..." and "Settings..."
Click "Delete Files". Click OK to clear the browser's cache. This may take a few moments.
Click "Delete Cookies". Click OK to clear your browser's cookies.
Click OK to close the Internet Options window.
Restart Internet Explorer
Internet Explorer 7
In Internet Explorer, click the "Tools" option at the top
Choose "Internet Options" from the menu that comes down
In the box that comes up, click the "Delete" button under the browsing history area
In the new box that appears, click the "Delete Files" and "Delete Cookies" buttons
Click the "Close" button to close that window
Click the "Ok" button to close the Internet Options window
Restart Internet Explorer
From the AOL Login screen, click the Settings menu, then click Preferences.
Under Organization, on the right side of Preferences, click on "Internet Properties (WWW)".
The "AOL Internet Properties" window will open. Under the option "Temporary Internet Files" are two buttons, "Delete Files..." and "Settings..."
Click on Delete Files. Click OK to clear the browser's cache. This may take a few moments.
Click on the Settings button. The Settings window will popup. There are three buttons in the bottom half of this window: "Move Folder...", "View Files...", and "View Objects...". Click on View Files.
The "Temporary Internet Files" window will pop open. Go to Edit and choose "Select All" to highlight all the cookies.
Hit the Delete button on the keyboard. Click "Yes" to confirm you want to delete the Cookies.
Close the Temporary Internet Files window.
Click OK to close the Settings popup.
Click OK to close AOL Internet Properties.
Close Preferences to return to the AOL Login screen.
Login to AOL and please try our site again!
In Firefox, click on "Tools" on the top menu bar
Click the "Clear private data" option
Make sure the "Cache" and "Cookies" options are check marked
Click the "Clear private data now" button