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Half.com - Feedback
How does the Feedback system work?
Feedback represents your permanent reputation as a Half.com member. It’s made up of comments and ratings left by other members you've bought from and sold to. These comments and ratings, along with your overall Feedback Score, are available in your Feedback Profile.
For each transaction, buyers and sellers can choose to rate each other by leaving Feedback. Feedback from buyers can consist of a positive, negative or neutral rating, and a short comment. Feedback from sellers can consist of a positive rating and a short comment. These ratings are used to determine Feedback Scores. With some exceptions, Feedback works like this:
Each member may affect your score by one point (positive or negative) per transaction. Members have the ability to leave repeat feedback for trading partners when the transaction ends in a separate week. For Feedback, eBay defines a week as Monday through Sunday, Pacific Time.
For example, a buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback the buyer leaves will not count toward the seller's Feedback Score. If the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score.
Repeat Feedback submitted before early February 2008 does not affect Feedback Scores. Repeat Feedback submitted once a week counts toward members' Feedback scores starting in February 2008.
Important things to know about Feedback
Circumstances where Half.com will consider removing Feedback
Feedback (ratings and comments) may be removed in the following instances:
Detailed Seller Ratings
In addition to leaving an overall Feedback rating (positive, neutral or negative) for a seller, buyers can also leave detailed seller ratings. These are anonymous ratings that are displayed on the seller’s Feedback profile as averages. With detailed seller ratings, buyers can provide additional information about the transaction, and Half.com sellers can get a more complete picture of their performance in 3 key areas: item as described, communication and shipping time. The detailed seller rating system is based on a one- to five-star scale. Five stars is the highest rating, and one star is the lowest. Detailed seller ratings do not impact the overall Feedback Score.
Where to find detailed seller ratings
Detailed seller ratings are located on the top of each seller’s Feedback Profile. The table shows the seller’s average rating for each of the criteria, and the number of ratings they’ve received. Average ratings are computed on a rolling 12-month basis and will only appear when at least ten ratings have been received. If a buyer has left multiple detailed seller ratings, the average of the buyer’s ratings for that seller will be used when calculating the seller’s detailed seller ratings.
Buyers - How to leave detailed seller ratings
You can leave detailed seller ratings on the Leave Feedback page after you select your overall rating (positive, neutral or negative).If you choose to leave detailed seller ratings, you must leave them at the same time you leave your overall Feedback rating and comment. When you’re rating the seller, please keep the following in mind:
Sellers - Tips to help improve your detailed seller ratings