Buying - Making a Purchase
How do I find an item?
Are you looking for a textbook? Click here for more information about purchasing textbooks on Half.com.
There are several ways to find an item at Half.com. The search bar on our home page lets you search for an item from our entire inventory. Click a category tab (Books, Music, Movies, Games, or Game Systems), then do a more specific search by Title, Actor, Director, UPC, ISBN or Author. If you're in a browsing mood, you can click through our product categories to see what catches your fancy! Either way, finding your item is fast and easy!
Can I ask the seller a question about the item before buying?
Yes, just follow the steps below:
From the Product Information page, click on the Feedback number (between parentheses) under the Seller's User ID. This will take you to the Seller's Feedback page.
Click the "Contact Member" link that is located on the right hand side of the page.
Type your question in the box provided.
You will be notified by email from the seller's email address.
Note: It is optional for sellers to respond to pre-purchase questions.
I want to change shipping options on an order I have already placed.
Prior to purchasing an item, you can check the shipping methods supported by the seller. Simply click the seller's User ID, and the seller information page will be displayed. This page will display the shipping methods the seller supports.
If you believe the seller has not yet shipped your item, you may attempt to contact them by following the instructions below. Please understand, however, that they are not required to comply with your request to change the shipping method:
Click the My Account link near the top right of the page. You may be asked to sign in.
Click the Purchases link. Your most recent purchases will be listed on this page.
If the purchase in question is not on this page, you can choose a past view from the drop down menu to the right next to "Period:" Then click "Go".
If the purchase in question is not on this page and you have the transaction number, enter it in the "Search Transaction" box and click the "Search button."
If the purchase in question is not on this page and you do not have the transaction number, you can locate the purchase by the Seller ID and clicking the "Search button."
Once you've located the purchase, click the corresponding "Contact Seller" link on the right side of the screen. We strongly recommend that you send a copy of this email to your self. "Send me a copy of this email." button will be checked by default.
What if no one is selling the items that I want at Half.com?
If the item is not in our inventory, you have two fantastic options!
First, you can add it to your Wish List. The Wish List allows you to specify the price and quality rating for the item you are looking for. We will send you an email as soon as the item becomes available. You can add an item to your Wish List by using the Wish List link at the top of every item detail page. Click here for more information about the Wish List.
Second, you can search for the item on eBay, the world's online marketplace. As a Half.com member, you are automatically registered with eBay, which means you can trade practically anything with practically anyone on earth. Your Half.com member name and password are the same on eBay. Click here to go to the eBay search page.
How safe is my credit card and purchase information?
Half.com makes every effort and follows industry standard practices to safeguard the confidentiality of each user's personal information. This includes encrypting and password protecting all of your personal information. For more information, please read our Privacy and Security Policy.
What is a Favorite Seller List and how do I use it?
In order to make it easier for you to save on shipping costs and find items from sellers who you have had good experiences with, we have created a "Favorite Sellers" list. This list, which is stored in your account area, allows you to keep track of the sellers you prefer to use.
There are a few ways you can add a seller to your list:
When you are looking at any seller's shop page, there is a link in the left column to add them to your list. To get to a sellers shop page, simply click on the seller's name anywhere on the site.
Go to the "Purchases" section in your account and find purchases you made where you were pleased with the seller. When you find a purchase from a good seller, you can select the Add to my Favorites link.
Go to any seller's item listing page and there is a link at the top for you to add them to your list.
Finally, you can search for a seller by name from the Shops page and add them to your favorites from the results page.
Remember, buying from sellers who have given you great service is an excellent way to reward them for their hard work!
Once I've found an item, how do I buy it?
Once you find your item, click on it to get specific seller, pricing, and quality information. When you're ready to buy, click the 'Buy' button next to the specific item you want to put it in your shopping cart!
How can I find items for sale by my favorite seller (the Seller's Shop)?
You can get to a seller's shop by clicking on a seller's name anywhere on the site, or by accessing a seller from your "Favorite Seller" list on the "My Account" page.
Additionally, if you know the seller name of the shop you are trying to get to, you can go directly there by using the following URL:
Once you visit your favorite seller's shop you may also search his/her inventory by putting the item you wish to search for in the search box in the upper left hand corner of their shop.
Do I have to use a credit card?
To pay for your purchase, you can use either a valid credit card or PayPal. Half.com accepts Visa, MasterCard, American Express, and Discover® Network.
Can I pay through PayPal?
Yes, you can pay for your purchases through PayPal. During checkout, you'll be given the option to pay with PayPal, or pay with a credit card. If you choose to pay with PayPal, you'll see a PayPal login screen. After you log in, you'll confirm your purchase by clicking the "Place my order" button.
How do I know when my purchase has been shipped?
The seller has up to 3 business days to ship your Half.com purchase. Once the item has shipped, you can view the item information, tracking number, and shipping notes in “My Account.” For more information on shipping labels, see the Shipping Labels help page.
What do the Item Quality ratings mean?
Sellers rate the quality of every item they list for sale at Half.com. These ratings allow you to make an educated decision about each item. Here are the quality rating guidelines sellers use:
Item Quality - Books, CDs, Movies, Video Games
Brand New - New, unread, unused and in perfect condition with no missing or damaged pages.
Like New - Shiny, undamaged cover, dust jacket included for hard covers, no missing pages, all pages undamaged (no creases or tears), no underlining/highlighting of text, no damage to binding, no writing in margins (Could easily be mistaken for brand new)
Very Good - Doesn't look brand new but has no easily noticeable damage to the cover, dust jacket included for hard covers, no missing pages, all pages undamaged (no creases or tears), no underlining/highlighting of text, no writing in margins, very minimal identifying marks inside cover, very minimal wear and tear (You would give it to a good friend as a gift)
Good - Very minimal damage to the cover (no holes or tears, only minimal scuff marks), dust jacket not necessarily included, minimal wear to binding, majority of pages undamaged (minimal creases or tears), minimal pencil underlining of text, no highlighting of text, no writing in margins, no missing pages (You would use it yourself, but wouldn't necessarily give it as a gift)
Acceptable - Some damage to the cover but integrity still intact, binding slightly damaged but integrity still intact, possible writing in margins, possible underlining and highlighting of text, no missing pages (Item beaten up a bit but it works)
Unacceptable - We won't sell it! Major damage (holes and/or tears) to a significant number of pages and/or to cover, missing or stained pages, book cover is missing, book is not readable.
CDs, Movies, Video Games
Brand New - A brand new, unused, unopened & undamaged CD, movie or video game in perfect condition. There are no holes or cuts in the barcode or jewel case. The original packaging and all materials are included and in brand new condition.
Like New - Item still in shrink wrap or looks as if it was just taken out of shrink wrap, no wear and tear, all facets of product are intact.
Very Good - No damage at all to jewel case or item cover (no scuff marks, no scratching, no cracks or holes), cover art and liner notes included, VHS and DVD box included, video game instructions and box included, teeth of disk holder undamaged, minimal wear and tear to exterior of item, no skipping on CD/DVD, no fuzzy/snowy frames on VHS tape.
Good - Minor damage to jewel case (scuffs or cracks) or item cover (scuff marks, scratching, or cracks), cover art and liner notes included for a CD, VHS and DVD box included, video game instructions included, no skipping on CD/DVD, no fuzzy/snowy frames on VHS tape.
Acceptable - Tear or hole in VHS/DVD box, video game instructions and box not included. Promotional CDs.
Unacceptable - We will not sell it. No jewel box for CD, no box sleeve for VHS/DVD, skipping and fuzziness, item is not useable.
Half.com only allows the sale of Region 1 DVDs. All imported DVDs will be removed. Region 0 dvds will be permitted, provided that they are not imports. Any Region 0 DVD listed which does not contain a statement of its origin will be removed.
Half.com recognizes that some Imported CDs are distributed from the original manufacturer not in shrink wrap. These may be listed with Brand New or Like New quality rating provided this is stated in the seller comments. Domestic music CDs not in shrink-wrap and Imported CDs without the disclaimer will be removed.
Item Quality - Textbooks
Brand New - New, unread, unused and in perfect condition with no missing or damaged pages. No highlighting or writing on any pages or the cover.
Like New - Shiny, undamaged cover, all pages undamaged (no creased, torn, or missing pages), no writing/highlighting, no damage to binding (is or could easily be mistaken for brand new).
Very Good - Doesn't look brand new but has no easily noticeable damage to the cover, all pages undamaged (no creased, torn, or missing pages), minimal underlining/highlighting of text, minimal identifying marks in margins or inside cover, very minimal wear and tear.
Good - Very minimal damage to the cover such as scuff marks or slightly bent corners, minimal wear to binding, majority of pages undamaged (minimal creases or tears), some pencil writing or highlighting of text (on less than 10% of the book?s pages), no missing pages (you would use it yourself, but wouldn't necessarily give it as a gift).
Acceptable - Some damage to the cover such as scuff marks, stickers, or bent corners, some wear to binding (but integrity still intact), some pencil writing or highlighting of text (on less than 20% of the book?s pages), no missing pages (book is beaten up a bit, but it works).
Tattered and Torn - We won't sell it! Major damage (holes and/or tears) to a significant number of pages and/or to the cover, missing or stained pages, excessive highlighting, damage from water or other liquids, binding is broken, book cover is missing, book is not readable.
Item Quality - Game Systems
Brand New - Item still in original packaging and has all manuals documentation, and OEM software (where applicable). No wear or tear and all facets of products flawless and intact. Item is still under warranty.
Like New - Item still in original package OR looks as if it was just taken out of original package. Has all manuals, documentation, and OEM software. No wear, tear, all facets of product flawless and intact.
Very Good - No damage to product, still in working condition, may show signs of light use. May not have original package but does have accompanying manuals.
Good - Shows some signs of use, but still in functioning condition. May have original packaging and manuals.
Acceptable - Shows considerable use, but still works. May have original packaging or manuals.
Unacceptable - You can't sell it! Product no longer works or functions as intended.